你是否在煩惱怎麽撰寫一封投訴信或者回復一封投訴信？
這篇文章將會一一告訴你。
包括：投訴信英文上款/投訴信英文下款/投訴信標題等
投訴信
記住全程保持禮貌以及肯定的語調。
不要假設收件人就是要罵的那個人。
寫清楚要什麽後續服務而不是宣泄憤怒。
寫清楚那件物品/服務是什麽，什麽時候、哪裏購買。
產品/服務有什麽問題
投訴信英文標題
投訴信標題只需簡單了當！
例如：Letter of complaint 便可以。
如果你想更詳細你可以在後面加少少字眼或者日期。
投訴信服務態度 英文範例
電郵範例
Dear Ms. Wong,
Thank you for reading my letter. Last Sunday(11th July 2022) was my classmate Mary’s birthday. We went to your restaurant to celebrate Mary’s birthday. But your restaurant was not good as I expected. We couldn’t tolerate that restaurant at all. The service was horrible, and the food was awful. The most unbearable was the hygiene of the restaurant terrible, we felt very disgusting. We complained about the waiter’s food, hygiene, and service. But his attitude was very proud, and he ignored us. It was really provoking! Finally, the waiter drove us away. How dare he was! All of us were very angry. I doubt whether I will come to your restaurant or not. May I know if there is any follow-up action that the restaurant will take?
Yours sincerely,
Thomas Pok
投訴信英文回覆 範例
假如你的產品還未送到而收到投訴
電郵範例
Dear Mr. So,
We are sorry to learn that your container of Lemon Honey has not yet arrived. As we have not heard anything from our carrier about delays in transit, your letter came as a surprise. We again apologise for not having been able to inform you in advance of this delay. We are taking up this whole question with our carrier to make sure this will not happen again and to make arrangement to deliver your goods as soon as possible
Yours sincerely,
Chloe Yam
XYZ Co Ltd deliver team manager
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